What’s the best oud to start with?

Question What’s the best oud to start with?
Answer

If you’re feeling a bit lost, why not explore the exciting world of oud scents with our discovery collection or samples? Let your nose take you on an adventure!

Question How do I apply oud oil and attars?
Answer

Applying oud oils and attars is a breeze – just dab it on and you’re good to go! Plus, their handy bottle size makes them a great choice for on-the-go touch-ups throughout the day. For a step-by-step guide on how to apply oud oils, just check out this guide. Easy peasy!

Question How is oud different from perfume?
Answer

Oud is an incredible perfume oil – and it’s not just us saying it! With over 150 aromatic compounds, it’s a complex scent that’s 100% pure and natural – unlike commercial perfumes, which are usually 95% synthetic material. But the real difference is in the experience. When you apply oud, especially from our Socotra Oud collection, you get a deep, soul-stirring satisfaction that no other perfume can match.

Delivery Faq's

Question Do you ship internationally?
Answer

 Yes, we deliver to all parts of the world.

Question How long does delivery take?
Answer

UK priority tracked orders –  4 working days

UK next day delivery – 1 working day before 2pm. Order after 2pm will take 2 days

International orders – Generally take between 15/20 working days to arrive

Question How much is delivery?
Answer

Priority Tracked Delivery – £3.95 (FREE for UK orders over £50)

Next Day Guaranteed Delivery – £5.95 

International Order– £14.95 

Question Can I track my item?
Answer

Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number.

Payment Faq's

Question Which payment methods do you accept?
Answer

We currently accept all relevant credit and debit cards including Visa, Mastercard.

Question What currencies can I use?
Answer

We accept payment in Euros, GBP and Dollars and many more currencies

Return Policy Faq's

Question What is your online returns policy?
Answer

An order can be cancelled up until the point of despatch and a full refund will be issued. If you wish to cancel an order and it has already been despatched you will need to return the item and a full refund will be issued on receipt of the goods. If the order is yet to be despatched you need to contact us via email at info@Socotraoud.com.

Question What is your online returns policy?
Answer

If you are not completely happy with the goods that you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Question Once returned you are entitled to receive an exchange or a refund.
Answer

We are not able to refund items that have been opened.

Question How do I return an item?
Answer

To return an item you can simply complete the enclosed returns form and attach the return address to the package and take it to your local post office.

Question How do I return an item?
Answer

To return an item you can simply complete the enclosed returns form and attach the return address to the package and take it to your local post office.

Question Who pays for return postage?
Answer

We do not offer free postage labels.

Question What do I do if you have sent me the wrong item?
Answer

In the unlikely event that we have sent the wrong item to you we ask you to email us info@socotraoud.com as soon as possible. We will require you to return the incorrect items to us using our Freepost service. We will be able to issue either the correct item or a full refund on receipt of the item.

Question Am I able to have my order gift wrapped?
Answer

Socotra Oud is proud to offer a luxury gift-wrapping service. Simply choose the option at checkout and for the small price of £2.99 per item, your goods will be elegantly wrapped and ideally suited for that special person.